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FAQ

Q:On which side of sink is cold water faucet?
A:Usually the right side is cold.But there are variances out there.Try running the water in another part of the house building and compare.
Q:Why do sink faucets has aerator?

A:The mix air with the water so that it doesn’t have much force coming out of faucet and splashes less.

Q:How can you increase the water pressure to your faucets?

A:It depends on the circumstances.It could be your line sizing or the building pressure.Either increase the size of the line or have a small booster pump installed to increase the pressure of the water.

Q:What is the material of the flexible hose?

A:The flexible hose’s material are 304 or 301.

Q:Can the aerator screw off to be cleaned or do you have to get a special tool to remove the aerator?

A:The aerator can be unscrewed by hand.

Q:Is there cheap shipping cost to your country or your city?

A:For small order, express will be best for you; For bulk order,sea shipment is the best way to do.but its take a long time; For urgent staff, we accept the air freight.All in all. The price is cheap or expensive depend the volume, weight of goods by your agent in your country.

Q:We are distributor in your country, can we be your exclusive agent?

A:Highly welcome youti become our exclusive agent in your country or city. Usually we have some agreement singed which is benefits for both of us.

Q:What if we order small quantity for your item,will you accept it?

A:We could accept small quantity to help you open the market step by step.

Q:If i want to visit your company or factory, which is nearest airport and train station?

A:It is Wenzhou Longwang International Airport and Wenzhou South Railway Station. From train station its cost 50-60 mins.by driving car to our company/factory and the airport its cost 40-45 mins. to our factory by driving car.

Q:Do you charge sample and freight?

A:Generally, we receive sample charges.freight charges or freight collect.When customer put the first order and we will return sample charges to the customer.

 

Q:Can pass the 24 -hour acid salt spray test?

A:Our good can through 24 hours acid salt spray test and 200 hours neutral salt spray test.

Q:Where is loading port?

A:Ningbo and Shanghai.

Q:When can i get the price?

A:Usually we quote within 24 hours after we get inquiry.

Q:How do you make our business long term and good relationship?

A:1.We keep good quality and competitive price to ensure customer benefit.

     2. We respect every customer as our friend and we sincerely do business and make friend with them,no matter where they can come from.

Q:What is term of payment?
A:30% advanced payment,70% against the B/L
Q:How does your factory do regarding quality control?

A:We products assembly workshop have 100% detection and the finished good in our ware house sampling is 20%.It could protect good before shipping 100% qualified.

Q:Does your factory have the design and development capabilities, we need customized products?

A:The staff in our R&D department are well experienced in the faucet industry,with more than 10 years experience. We can make customized products especially for you.

Q:Can you laser our logo on the product?

A:Yes, we use laser making machine to it. Not only use lidanda logo or costumer provide logo.

Q:How is your factory production capability?

A:We Can manufacture products up to 12000 -16000 per month.

Q:Can you produce according costumers’ design?

A:Sure, we have our professional R&D team to support you.OEM and ODM are both welcome.

Q:If you want to get a sample,what’s the payment detail and order process?

A:If we have sample in stock, we can send it to you anytime,but if the sample not in stock, we need to make it for you.

1/ For sample time: general it takes 7-10 days.

2/For shipping day: general prior shipping and it takes 2-3days. Economic shipping and its take 4-5 days.

3/ For sample payment account,Payooner and Paypal are both acceptable.

Q:What’s your guarantee?
A:For faucets we have 5 year quality guarantee. If any quality problem at our side, we will send you the relevant replacement
Q:How about the delivery time?

A:Lead time since receipt of 30% T/T deposit payment 35-50days

Q:What kind of products certification does your factory have?

A:CE

Q:What kind of cartridge that your company use? And their usage of life time?

A:For standard that we use Wanhai cartridge,if you request Sedal or kuching(Taiwan) or some available brand at china market and we can use it for you.500,000 times usage without leakage.

Q:What’s the MOQ?

A:Usually MOQ is 200 PCS. Also we accept the less quantity at the beginning of our cooperation so that you can test our product quality before normal order.

Q:Are you factory or trading company?

A:We are factory of shower products and faucets.Also,our mature supply chain can help you find out other sanitary products.